Axor Feria

Ratings and reviews from Tripadvisor (opens in a new tab)

• h

  hatsuden

  Yachiyo · 2026-10

  Business

  The service from the front desk staff at Feria was terrible.

  The room was simple, but it was nice that it was clean. The location is inconvenient, but if it's just for sleeping on a tour stay, then it can be tolerated. Is the breakfast not as good as others? The problem is the poor service from the front desk staff. When Emirates Airlines flew to this hotel again, when about 10 people had lined up for over 30 minutes and finally it was their turn for check-in, the room was full, and they were told to go to another nearby hotel. Even though I arrived at the hotel on the earliest bus because it was business class, after waiting so long, I have to go to another hotel and line up at the end of the check-in line? If you knew from the beginning that there were few available rooms, why didn't you tell me sooner? Wouldn't that have allowed us to check into another hotel sooner? And the next day, for the airport transfer, even though we requested to ride together with 15 people early in the morning at the front desk, we were told it could not be guaranteed. But when I asked the front desk staff at the neighboring sister hotel, "AXOR Barahas," they reserved it for me as okay at XX o'clock. What is the difference? It was disappointing that the service from the front desk staff at Feria was terrible (irresponsible or lacking motivation).

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• j

  jessicaaB1104HK

  Moreno Valley · 2026-10

  Family

  A Good Stay Ruined by Poor Shuttle Service

  Our stay in this hotel was a good experience overall until the very end. We had reserved a shuttle to the airport and informed the front desk in advance that our group consisted of 10 adults, 2 children, and luggage. The staff confirmed the arrangements, so we trusted that everything would be taken care of. Unfortunately, the experience with the shuttle driver was extremely disappointing. The driver was a woman whose name we unfortunately did not catch. She was scheduled to take us to the airport at 8:00 AM on October 20th. She was extremely rude and unprofessional, repeatedly blaming us for there not being enough room in the vehicle. We tried to calmly explain that we had already informed the front desk of our group size and luggage, and that there must have been a miscommunication between the hotel staff and the driver. However, she continued to place the blame on us rather than helping resolve the situation. We left the hotel feeling extremely upset and disappointed. To make matters worse, the situation caused us to arrive at the airport late, adding unnecessary stress to the end of our trip. It is unfortunate that what had been a good stay ended this way. We understand that miscommunications can happen, but we expected better communication, professionalism, and customer service from the hotel. Guests should not be blamed for a situation they had already communicated and confirmed with the hotel staff. We hope management addresses this issue so future guests do not have to experience the same situation.

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• I

  I5806NUvicentea

  Oviedo · 2026-09

  Business

  Fleas in the room

  In the room they gave me, 517, I was bitten by fleas at night, it was full of them, pathetic

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